COVID-19 Info

Our highest priority is the health and wellbeing of our guests and employees. As an IHG hotel, we have expanded our commitment to cleanliness with the IHG Way of Clean, developed in partnership with Ecolab and Diversey, world leaders in hygienes and cleaning technologies. We're proud to be a part of the global IHG Clean Promise and are using new science-led protocols and service measures so that our guests can book with confidence.

A Message from Palm Holdings

The safety of our guests and team members throughout Canada, UK & the US is our top priority at Palm Holdings.

We continue to monitor the Coronavirus situation closely and focus on the well-being of our guests and team members. We are watching all updates from local and international health authorities and taking all precautions. We encourage our guests to do the same.

TEMPORARILY CLOSED SERVICES AT OUR HOTEL

Fitness Center

Restaurant (now open for breakfast Thursday to Sunday)

Lounge

Arcade

Business Center

We have communicated with all of our teams and reminded them of the importance of washing hands more frequently and have provided sanitizers. The teams have also been trained to watch for symptoms and report to the General Manager immediately.

Health & Safety Measures

Cleaning Products and Protocols:  Our hotels use cleaning products and protocols which are effective against viruses, including:

Guest Rooms:  Hotels use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.

Public Spaces:  Hotels have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms and even room keys. There are marked indicators for lines and a mask policy for all guests.

Back of House:  In the spaces where associates work “behind the scenes,” hotels are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms and staff offices.

Posters with the necessary information are placed at workstations as a reminder to stay aware and report. Our staff are following social distancing protocols and our hotels are maintaining limited occupancy.

Our group of hotels in Canada, UK & the US have not had any reported cases to date. We are committed to maintaining a healthy environment for guests and team members. 

 

CANCELLATION POLICY

Our cancellation policies have changed due to COVID-19. All non-refundable/pre-paid bookings made up to and including December 31, 2020 can be cancelled without penalty (up to 24 hours before arrival) up until December 31, 2020*.

After December 31, 2020, all non-refundable/pre-paid bookings will be subject to the terms and conditions of the rate booked.

Other rates have flexibility built in to the terms and conditions, including cancellation options. Please consult the terms and conditions of your booking for more details.

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